Job Description

Job Description

Job Description

We are looking for a Help Desk/Desktop Support Analyst to support a growing team in New York, New York through a mix of remote assistance and occasional onsite visits. This Long-term Contract opportunity is ideal for someone who enjoys hands-on technical support, user onboarding, and day-to-day desktop troubleshooting in a small team environment. The role will work closely with a broader IT function to keep systems accessible, employees supported, and technical issues resolved efficiently.

Responsibilities:
• Deliver remote support and provide onsite assistance in New York, New York when in-person troubleshooting or setup is needed.
• Prepare equipment, user accounts, system access, and required applications for new hires, and ensure departures are handled with proper access removal.
• Resolve everyday Windows desktop issues by diagnosing technical problems, guiding users, and restoring functionality quickly.
• Administer user permissions and assist with software installation, updates, and deployment activities across supported devices.
• Support basic network-related tasks and contribute to IT initiatives that improve local technology operations.
• Track, prioritize, and respond to service desk requests while maintaining clear communication with end users and internal IT partners.
• Collaborate regularly with the broader IT team to align support activities, escalate issues when necessary, and maintain consistent service levels.• Experience supporting Microsoft Windows environments, including Windows 10 desktop troubleshooting.
• Working knowledge of Active Directory for account setup, access updates, and user administration.
• Ability to investigate and resolve basic hardware, software, and connectivity issues.
• Familiarity with managing and updating service desk tickets in an organized and timely manner.
• Strong communication skills with the ability to support users remotely and in person.
• Comfortable working in a part-time support capacity with occasional onsite responsibilities in New York, New York.
• Ability to work independently while coordinating effectively with a broader IT team.

Job Tags

Long term contract, Part time, Local area, Remote work

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