General information Country USA State Texas City Houston Descriptions & requirements About the role:As an International Logistics Coordinator - Air Export for TQL Global, you will be instrumental in the growth and development of the air freight forwarding business of TQL Global. You will be responsible for coordinating all aspects of Air Export shipments, communicating with internal and external stakeholders, maintaining accurate records and delivering high-quality customer experiences.What’s in it for you:Competitive base salary + bonus opportunitiesAdvancement opportunities within structured career pathsComprehensive benefits packageHealth, dental and vision coverage401(k) with company matchPerks including employee discounts, financial wellness planning, tuition reimbursement and moreCertified Great Place to Work with 900+ lifetime workplace award winsWhat you’ll be doing:Coordinate and manage all aspects of Air Export/Import shipments, from booking through delivery, ensuring timely and efficient delivery of goods in order to deliver high-quality customer experienceCommunicate with overseas agents, carriers and other service providers to arrange and confirm shipment details, including booking, documentation, tracking and tracing, customs clearance and deliveryPrepare and review shipping documents, including bills of lading, invoices and customs declarations to ensure accuracy and compliance with regulatory requirementsTrack and monitor the status of export shipments, providing regular updates to clients and internal stakeholders on shipment progress and any potential delays or issuesWork closely with customs brokers and regulatory authorities to ensure smooth clearance of exported goods, resolving any customs-related issues or discrepancies as neededCollaborate with internal departments to address client inquiries, provide support and resolve shipment-related issuesMaintain accurate and up-to-date records of Export shipments, including tracking information, documentation and financial data, using appropriate systems and softwareAdhere to internal and external KPIs and deliver exceptional compliance audit scoresStay informed about industry trends, regulatory changes and best practices in air transportation and proactively identify opportunities for process improvement and cost savingsProvide excellent customer service to clients, addressing their needs and providing solutions promptly and professionallyWhat you need:Bachelor's degree in logistics, supply chain management or a related field preferred2+ years air freight forwarding experienceStrong knowledge of air freight documentation, customs regulations, INCO terms and international trade practicesProficiency in using freight forwarding software and Microsoft Office applicationsCargoWise software experience preferredExcellent communication skills, both verbal and written, with the ability to interact effectively with clients, vendors and internal teamsDetail-oriented with strong organizational and multitasking abilities, capable of managing multiple shipments simultaneouslyProblem-solving skills and the ability to work well under pressure in a fast-paced environmentCustomer-focused mindset with a commitment to delivering high-quality serviceWhere you'll be: 5005 Mitchelldale Street Houston, TX 77092Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.About UsTotal Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What’s your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big.Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status.If you are unable to apply online due to a disability, contact recruiting at recruiting@tql.com
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