Job Description
Position: Desktop Support Technician
Duration: 12 months+ (+ extensions long term!)
Location: 1 park Ave NY 10016
Shift: Monday-Friday 9am-5pm (35 hour work week- 1 hour lunch)
Rate: $22-$26 hourly
Day to Day:
An employer is looking for a Desktop Support Technician for an enterprise healthcare organization in New York City. This individual will be joining a team of 4/5 other technicians who are responsible for supporting the corporate users; this comprises of approximately 4,000 users. You will work alongside the other technicians in providing dedicated support to all desktop issues for this group. The team receives approximately 30-40 tickets a day and this person should expect to receive/resolve around 10 tickets a day. Issues involve both software and hardware problems for desktops, laptops, and mobile devices. This person needs to have excellent client interfacing experience; they will be supporting some executive level employees and will be working independently for the most part.
Must Haves:
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