IT Service Desk Technician Level 2 Hybrid WFH (MSP) Job at Bowman Williams, Atlanta, GA

  • Bowman Williams
  • Atlanta, GA

Job Description

IT Service Desk Technician Level 2 Hybrid WFH (MSP)

We are a long standing Managed and Cloud Services Provider that has been in business for over 30 years. We have delivered premier network design, security, monitoring, virtualization, unified communications, remote access, backup/disaster recovery solutions, as well as public/private or hybrid cloud. We are a CompTIA-accredited business and carries the CompTIA Security Trustmark and holds premiere or partner certifications with VMWare, Microsoft, Watchguard, Allworx, Cisco, Apple, Citrix, and many more industry-leading manufacturers.

Our current opening is for a full-time, permanent IT Service Desk Technician Level 2 Hybrid WFH (MSP) paying $60k $70k with full benefits and a hybrid WFH schedule.

As an IT Service Desk Technician Level 2 Hybrid WFH (MSP), as the client-facing, go-to person for troubleshooting and backend administration issues. You'll work with top-tier technologies (Azure, Entra ID, Intune, Meraki, and M365). The IT Service Desk Technician Level 2 Hybrid WFH (MSP) should have experience with Windows Server, VMWare ESXi, Azure IaaS, M365, Duo and Sophos EDR. A strong understanding of Cloud-based environments and Modern Workplace tools are highly sought out, with AZ-104, Cisco, and Microsoft certifications being preferred.

IT Service Desk Technician Level 2 Hybrid WFH (MSP) Responsibilities:

  • Provide remote and onsite support for technical issues, aiming to resolve most tickets within 1 hour.
  • Monitor and prioritize tickets, taking escalated tickets and escalating tickets as needed.
  • Maintain accurate client records, update system documentation, and work closely with the Operations and Field Engineer teams to address complex backend administration issues.

IT Service Desk Technician Level 2 Hybrid WFH (MSP) Requirements:

  • At least 1 year of MSP experience
  • Technical Skills: Proficiency in Windows Server, VMware ESXi, Azure IaaS, M365, Duo, and Sophos EDR.
  • Certifications: Azure, Microsoft, Cisco, or VMware highly preferred but not required
  • Must be based near Lombard and willing to work in a hybrid role (2 days WFH, 3 days in the field)

IT Service Desk Technician Level 2 Hybrid WFH (MSP) Benefits:

  • 100% Health, Dental, Vision, and Life Insurance
  • Short and Long Term Disability
  • 401(k) with company match
  • Hybrid WFH (2 days at home)
  • Certification Reimbursement
  • Continuous Education and Opportunities to Advance
Bowman Williams

Job Tags

Permanent employment, Full time, Temporary work, Remote work

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